Dear Hilary and Sylvia,
I hope you are both doing well.
I am writing to kindly follow up regarding the water leakage issue in my unit (1803, 243 Franklin Street) which I first reported on 16 April.
Since then, the situation has unfortunately worsened. The water damage has expanded across the ceiling and wall, and the swelling and staining have become noticeably more severe. I have attached updated photos for your reference.
I completely understand that it has been a busy period with the Easter holidays. However, given the current condition, I am concerned about the potential for further damage and health risks due to prolonged moisture.
May I kindly ask for an update regarding the next steps or any arrangements being made?
If a professional inspection could be organised soon, it would be greatly appreciated to help prevent any further complications.
Thank you very much for your time and support. I truly appreciate your help in resolving this matter.
Kind regards,
Chawakorn Kamnuansil
Phone: 0449 962 645 (only this contact number)
Good Morning Chawakorn,
I hope you have been well.
Recently, management has made a decision that your rental property will be managed by my colleague Sylvia.
I have passed all messages across and have completed adequate handover to ensure a smooth transition.
Her email is sylvia.hao@areal.com.au .
She will reach out to you shortly.
Thank you
Kind Regards,
Hilary Ho
Relationship Manager
0404 164 395
hilary.ho@areal.com.au
03 9818 8991
33 Camberwell Road Hawthorn East VIC 3123
www.areal.com.au
AWARDS 2025
Happy EASTER AReal Property will be closed for Easter from Thursday, 17 April at 5:30 pm, and will re-open on Tuesday, 22 April at 9:00 am,
DISCLAIMER & WARNING. This correspondence and the information contained in this and associated e-mails are confidential and were only intended for the exclusive use of the addressee(s). If you have received this e-mail in error, any use, copying or inference with this information is unauthorized and prohibited and please immediately delete it and any related attachments or emails from your system and its related sub system and notify the sender. You must never copy, disclose, make conclusions and other information in this message that do not relate to the business of the Areal Property and shall be understood as neither given nor approved or agreed by it. Although Areal Property has taken reasonable precautions to ensure no viruses are present in this e-mail, Areal Property cannot accept responsibility for any loss or damage arising from the use of this e-mail or attachments.
From: Chawakorn Kamnuansil <ck.chawakorn@gmail.com>
Sent: Wednesday, 16 April 2025 4:06 AM
To: Hilary Ho <hilary.ho@areal.com.au>
Subject: Urgent: Water Damage on Bedroom Wall (Unit 1803)
Dear Hilary,
I’m contacting you regarding an urgent issue in my unit (1803, 243 Franklin Street). This evening , I noticed a water leak forming on the wall above my bed. Within a single day, it spread rapidly — now forming a long vertical swelling nearly from ceiling to floor.
I live on the top floor, so this may indicate a ceiling or roof issue. I’m concerned it could worsen quickly if not addressed.
Please arrange for a maintenance inspection as soon as possible. I’ve attached photos for reference. Let me know if I need to do anything in the meantime.
Also, I’d appreciate an update on the status of the bed repair I previously reported.
Thanks,
Chawakorn
Phone: 0449 962 645
